Troubleshooting the Livestream

Does the chat say "offline"? Refresh your browser to restart the chat.

Solutions to other common issues:

• If you are unable to hear any sound at all, be sure your speakers are turned on, and you are not set to Mute within the live stream window.
• If the slides or speaker appear blurry at any point, it may be an internet connectivity issue. If you know that your connection is good, and you refresh your screen, but the images are still distorted, the issue is with the speaker’s connectivity. It will be up to them to remedy that issue.
• If you are having trouble with the video feed or are not seeing any video at all during the time of the Livestream event, try refreshing your browser. You can do this by clicking the circular refresh icon beside the URL or holding down Ctrl + R buttons on your keyboard on a desktop/laptop.

Additional Links

• Explore common viewer FAQ from Vimeo to assist with your livestream connection.
• If you continue to run into issues: 
  • Try viewing on the AOCS YouTube channel.
  • Register for access via Zoom.